Last Updated: January 1, 2026
At kayojp, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services at https://kayojp.cam (the "Service", "Platform"). By using kayojp, you consent to the data practices described in this policy.
1. Information We Collect
1.1 Personal Information
When you register an account with kayojp, we collect the following personal information:
- Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (Indonesian KTP, passport, or driver's license) for KYC (Know Your Customer) verification.
- Contact Information: Email address, phone number, residential address, and postal code.
- Financial Information: Bank account details, e-wallet information (OVO, DANA, GoPay, ShopeePay), payment card details (if applicable), transaction history, deposit and withdrawal records.
- Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
1.2 Automatically Collected Information
When you access kayojp, we automatically collect certain technical information:
- Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited, time spent on pages, click patterns, search queries, games played, bets placed, login/logout timestamps, and referral sources.
- Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, analyze site traffic, and deliver personalized content. See Section 7 for detailed cookie information.
1.3 Information from Third Parties
We may receive information about you from third-party sources including payment processors (banks, e-wallet providers), identity verification services, fraud detection agencies, and gaming providers. This information is used to verify your identity, process transactions, prevent fraud, and ensure regulatory compliance.
2. How We Use Your Information
kayojp uses your personal information for the following purposes:
- Account Management: To create, maintain, and secure your account; authenticate your identity; and provide customer support.
- Service Delivery: To process deposits and withdrawals, facilitate gameplay, calculate winnings, award bonuses, and maintain transaction records.
- Compliance and Security: To verify your age (21+ requirement), complete KYC verification, prevent fraud and money laundering, detect suspicious activity, comply with legal obligations, and enforce our Terms and Conditions.
- Communication: To send transactional emails (account confirmations, password resets, withdrawal notifications), promotional messages (bonus offers, new game announcements, event invitations), and service updates. You can opt out of marketing communications at any time.
- Personalization: To recommend games based on your preferences, display relevant promotions, remember language and currency settings, and tailor your user experience.
- Analytics and Improvement: To analyze platform usage patterns, identify technical issues, improve website performance, develop new features, and conduct market research.
- Responsible Gaming: To monitor betting patterns for signs of problem gambling, enforce self-exclusion and deposit limits, and provide support resources when needed.
3. Legal Basis for Processing (Applicable Jurisdictions)
Where required by applicable data protection laws, kayojp processes your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our contract with you (e.g., providing gambling services, processing transactions).
- Legal Obligation: Processing is required to comply with Indonesian and international laws including anti-money laundering (AML), counter-terrorism financing (CTF), and age verification regulations.
- Legitimate Interests: Processing is necessary for our legitimate business interests such as fraud prevention, security, customer service, and platform improvement, provided these interests do not override your fundamental rights.
- Consent: For optional processing activities like marketing communications, you provide explicit consent which you can withdraw at any time.
4. Data Sharing and Disclosure
4.1 When We Share Your Information
kayojp does not sell your personal information to third parties. We may share your data with the following categories of recipients:
- Service Providers: Payment processors (banks, e-wallet providers, card processors), identity verification services, fraud detection agencies, cloud hosting providers, email service providers, and customer support platforms. These providers are contractually obligated to protect your data and use it only for specified purposes.
- Gaming Partners: Game developers and live casino studios (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) receive minimal information necessary to deliver games and track gameplay.
- Regulatory Authorities: We may disclose information to government agencies, law enforcement, or regulatory bodies when required by law, court order, or legal process.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.
- Professional Advisors: Lawyers, accountants, auditors, and consultants who require access to your information to provide professional services to kayojp.
4.2 International Data Transfers
Your information may be transferred to, stored, and processed in countries outside Indonesia where our service providers and partners are located. When we transfer data internationally, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, and encryption to protect your information in accordance with applicable data protection laws.
5. Data Security
kayojp implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption: SSL/TLS encryption for all data transmitted between your device and our servers. Sensitive data including passwords and financial information is encrypted at rest using AES-256 encryption.
- Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal information, and only when necessary for their job functions.
- Two-Factor Authentication (2FA): Available for all accounts to add an extra layer of login security.
- Regular Security Audits: Third-party security firms conduct periodic audits and penetration testing to identify and address vulnerabilities.
- Secure Infrastructure: Firewalls, intrusion detection systems, and continuous monitoring protect our servers and databases.
- Data Segregation: Player funds are held in segregated accounts separate from operational capital, ensuring your balance remains protected.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.
6. Data Retention
kayojp retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Account Information: Retained for the duration of your active account plus seven (7) years after account closure to comply with financial and regulatory recordkeeping requirements.
- Transaction Records: Retained for seven (7) years from the date of the transaction for audit, tax, and anti-money laundering compliance.
- KYC Documents: Retained for seven (7) years after account closure or the end of the business relationship, as required by Indonesian and international AML regulations.
- Marketing Communications: Retained until you opt out or for a maximum of two (2) years from your last interaction with kayojp.
- Technical Logs: Retained for up to twelve (12) months for security, fraud prevention, and system troubleshooting purposes.
After the applicable retention period, we securely delete or anonymize your personal information so it can no longer be associated with you.
7. Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, authenticate your login session, and analyze site traffic. kayojp uses both first-party cookies (set by us) and third-party cookies (set by our partners).
7.2 Types of Cookies We Use
- Essential Cookies: Required for the Platform to function properly. These cookies enable core features like account login, secure transactions, and session management. They cannot be disabled.
- Performance Cookies: Collect anonymous information about how users interact with kayojp, including pages visited, error messages, and load times. This helps us improve site performance.
- Functional Cookies: Remember your preferences such as language, currency, and display settings to provide a personalized experience.
- Targeting/Advertising Cookies: Used to deliver relevant promotional content based on your interests and browsing behavior. These cookies may track your activity across multiple websites.
7.3 Managing Cookies
You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are being set. However, disabling essential cookies may impair your ability to use certain features of kayojp. For more information on managing cookies, visit your browser's help documentation.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete personal information.
- Right to Erasure: You can request deletion of your personal information, subject to legal retention obligations.
- Right to Restriction: You can request that we limit the processing of your personal information in certain circumstances.
- Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format.
- Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days and may require identity verification to prevent unauthorized access to your information.
9. Children's Privacy
kayojp is intended exclusively for users aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from a minor, we will delete that information immediately. Parents or guardians who believe their child has provided personal information to kayojp should contact us at [email protected].
10. Third-Party Links
The kayojp Platform may contain links to third-party websites, services, or applications for your convenience. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
kayojp reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting a notice on the Platform, updating the "Last Updated" date above, or sending an email to your registered address. Your continued use of kayojp after such changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on our website in Indonesian and English
- Response Time: We aim to respond to all privacy inquiries within 48 hours
By using kayojp, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.